Refund policy

Warranty Against Defects

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Two-year hardware warranty

In addition to any rights and remedies available under the Australian Consumer Law, Tech Trade Group provides a general two-year hardware warranty on products supplied by us, commencing from the date of purchase.

This Warranty covers unexpected hardware faults and functional defects that prevent the product from operating as intended, subject to the exclusions below.

This Warranty provides benefits in addition to, and does not limit, your rights under the Australian Consumer Law.

Battery health and coverage

For devices containing internal batteries, Tech Trade Group guarantees a minimum battery health of 70% at the time of sale.

Battery-related defects are covered for 12 months from the date of purchase. This includes an internal battery that is defective or fails unexpectedly during the battery warranty period.

Battery capacity naturally reduces through ordinary use and ageing. Normal battery degradation is not considered a hardware defect and is not covered by the general two-year hardware warranty.

Battery degradation caused by ordinary use or ageing after the initial 12-month battery coverage period is not covered by this Warranty. However, your rights under the Australian Consumer Law may continue beyond these periods where applicable.

What is a defect?

Our Warranty applies to faults, errors or defects in a product that prevent it from operating as intended, including unexpected hardware faults and functional problems.

How to make a Warranty claim

If you believe your product is defective, please stop using it where continued use may cause further damage or create a safety risk.

Before returning the product, you must contact our customer service team and provide:

  • Your order number or other proof of purchase;

  • A description of the issue; and

  • Photographs or videos showing the problem, where applicable.

Our team may provide troubleshooting instructions or request additional information to help identify the issue.

Please do not return a product without first contacting us. We will provide return instructions and confirm the appropriate return address and postage process.

Preparing the product for return

Unless we tell you otherwise, the product should be returned with any parts, accessories or power supplies relevant to the reported problem.

You do not need to provide the original packaging if it is unavailable. However, you must package the product appropriately to prevent avoidable damage during transportation.

Before returning a laptop, computer, phone or other storage device, you should back up and remove your personal information wherever reasonably possible. Assessment, repair or replacement may involve resetting or erasing the device.

Return postage process

You must notify us and obtain return instructions before sending the product.

Unless we provide a prepaid return label, you may initially need to pay the return postage and send us:

  • A copy or photograph of the postage receipt;

  • The tracking number; and

  • Confirmation that the product has been dispatched.

For approved Warranty returns, our standard return-postage reimbursement limits are:

  • Laptops: up to $20;

  • Docking stations: up to $15; and

  • Other products: please contact us before shipping to confirm the return arrangements.

Return-postage reimbursements are processed after the product has been received at our warehouse and the claim has been assessed as covered by this Warranty.

These standard limits do not restrict any right you may have to recover reasonable return or transportation costs under the Australian Consumer Law. If the expected postage cost exceeds the relevant amount, please contact us before shipping so we can arrange an appropriate return method.

We are not responsible for delays caused by postal or courier providers, but we will process the return as soon as reasonably practicable after it reaches our warehouse.

Assessment timeframe

Once the returned product has been delivered to our warehouse, please allow approximately three to five business days for our team to inspect the product and assess the reported issue.

More complex faults, intermittent problems or repairs requiring parts may take longer. If additional time is required, we will provide an update.

If you require urgent assistance, please contact us before returning the product. We will try to assist where reasonably possible, but expedited assessment or replacement cannot be guaranteed.

Replacement products

For security and fraud-prevention reasons, we generally cannot dispatch a replacement until the returned product has been received at our warehouse.

This does not limit any right to receive a remedy within a reasonable time under the Australian Consumer Law.

If your claim is accepted

If the product is covered by our Warranty, we will, at our cost:

  • Repair the product; or

  • Replace it with the same or a reasonably equivalent product.

If we are unable to repair or replace the product within a reasonable time, we will provide an appropriate remedy, which may include store credit, a refund or compensation, depending on the circumstances and your rights under the Australian Consumer Law.

Where a product has a major failure under the Australian Consumer Law, you are entitled to reject the product and choose between a refund or replacement, or retain the product and seek compensation for the reduction in its value.

If no covered defect is found

If our assessment determines that the product is operating correctly, that the issue is not covered by this Warranty, or that the damage was caused by an excluded event, we will contact you before carrying out any chargeable repair or arranging return delivery.

We will not undertake a paid repair without your approval.

Damage and issues not covered by this Warranty

This Warranty does not cover:

  • Normal wear and tear;

  • Cosmetic imperfections that do not affect functionality;

  • Accidental damage, liquid damage, neglect or misuse;

  • Damage caused by improper storage, transportation or installation;

  • Unauthorised modifications or repairs;

  • Damage caused by incompatible accessories, software or external equipment;

  • Normal battery degradation;

  • Battery degradation caused by ordinary long-term use after the initial 12-month battery coverage period; or

  • Faults, damage or cosmetic issues clearly disclosed in the product description before purchase.

These exclusions apply only to this additional Warranty and do not exclude or restrict any rights or remedies available under the Australian Consumer Law.

Warranty provider and contact details

This Warranty is provided by:

Tech Trade Group Pty Ltd
ABN/ACN: 45 681 463 525
Address: 5/18 Spine St, Sumner, 4074
Email: Sales@TechTradeGroup.com.au
Telephone: 1300 035 035

Customers must contact us using the details above before returning a product.