Shipping policy

Tech Trade Group – Shipping Policy

At Tech Trade Group, we aim to provide a seamless shopping experience, including fast and reliable delivery. Please review our shipping policy below.

1. Processing Time

We aim to process all orders within 24 hours of purchase. While we make every effort to meet this timeframe, occasional delays may occur. Orders are processed Monday to Friday. Shipments are not sent on weekends due to limited courier availability.

2. Shipping Time

Shipping times vary depending on the selected method and delivery destination. Estimated delivery times are:

• Standard Shipping: 3–7 business days (Australia-wide)

Please note: delivery times are estimates only and may be affected by factors outside our control, such as courier delays or severe weather.

3. Order Tracking

Once your order has shipped, you will receive an email with tracking details. You can use this number to track your shipment directly on the carrier’s website.

4. International Shipping

Currently, we only ship within Australia.

5. Undeliverable or Returned Packages

If a package is returned to us as undeliverable, we will contact you to arrange re-shipment. Additional shipping charges may apply. Please ensure your shipping address is accurate at checkout to avoid delays.

6. Lost or Damaged Items

In the rare event that your package is lost or damaged in transit, please contact us immediately. We will work with the courier to investigate and resolve the issue. In some cases, we may initiate a claim with the shipping provider.

7. Shipping Address Changes

Once an order is placed, we cannot change the shipping address. Please double-check your details at checkout to avoid delivery issues.