Terms of service

TECH TRADE GROUP PTY LTD – TERMS AND CONDITIONS

Our Disclosures

Our complete terms and conditions are contained below, but some important points for you to know before you become a customer are set out below:

Our liability under these terms is limited as set out in the Limitations section below.
All products sold are refurbished equipment and may have minor cosmetic imperfections that do not affect functionality.
We provide a 2-Year warranty against hardware defects and functional issues, with extended warranty options available for purchase.
We do not accept returns for change of mind due to the nature of refurbished equipment sales.
Delivery times are estimates only and may vary due to processing and courier factors beyond our control.
Nothing in these terms limit your rights under the Australian Consumer Law.

Introduction

This website is operated by Tech Trade Group Pty Ltd (ACN 681 463 525) (we, our or us). These terms and conditions (Terms) govern your use of our website and the purchase of products through our website. By using our website or placing an order, you accept these Terms and enter into a binding agreement with us.

Orders

You may order products as shown on our website. By placing an order, you agree to purchase the product(s) at the total price shown at checkout.
You will receive an email confirmation after placing your order. This confirmation does not guarantee acceptance of your order.
We may cancel or refuse orders at our discretion within a reasonable time and will notify you promptly of any rejection.
Products are subject to stock availability. We reserve the right to modify or discontinue items without notice due to the nature of refurbished equipment supply.
We strive to ensure that product descriptions, specifications, prices, and images on our website are accurate. However, we do not warrant that product descriptions or other content is error-free, complete, or current.
In the event of an error, we reserve the right to correct it and will notify you if this affects your order.
Colours and images displayed on our website may vary from the actual product due to monitor settings, lighting, and photography.
We may cancel any accepted order before delivery for reasons including significant dispatch delays, inability to supply products due to circumstances beyond our control, or errors on our website (such as incorrect descriptions, prices or images). We will contact you using the details you provided when ordering.

Product Condition

All products sold are refurbished equipment and may have minor cosmetic imperfections such as scratches, scuffs, or wear marks that do not affect functionality.
Any known faults or specific issues with individual products will be clearly described in the product listing.
By purchasing, you acknowledge and accept that refurbished products may show signs of previous use.

Payments

You must pay in full when you place your order. The amount payable includes all product prices, delivery charges, and GST, as displayed at checkout.
All prices are displayed in Australian dollars (AUD) and exclude taxes and shipping unless otherwise stated.
Payment must be made using our accepted payment methods displayed at checkout.
By placing an order, you authorise Tech Trade Group Pty Ltd to charge the total amount shown.
We accept the payment methods displayed on our website at the time of purchase. Where we offer payment through third-party providers, your use of those payment methods may be governed by the third-party provider's separate terms and conditions, which you must review and accept directly with them.

Delivery, Title and Risk

We aim to process all orders within 24 hours of purchase. Orders are processed Monday to Friday.
Shipments are not dispatched on weekends due to limited courier availability.
Standard Shipping: 3–7 business days (Australia-wide), however these timeframes are estimates only.
Once shipped, you will receive an email with tracking details to monitor your shipment on the carrier's website.
Once placed, shipping addresses cannot be changed. Please verify your details at checkout.
We use various delivery methods. Some deliveries require a signature, while others may be left in a safe place or at your nearest post office for collection, subject to your preferences and our delivery partner's policies.
We retain title to the products until we receive payment of the full purchase price.
Until title passes to you, you must not create, permit or allow any encumbrance, security interest, charge, lien or other third-party interest over the products.
Risk passes to you upon delivery to your specified address.

Warranty Against Defects

In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In addition to any other rights you may have under the Australian Consumer Law we warrant to you that the product we supply to you will be free from defects for 6 months (Warranty).

You may purchase an extended warranty for $49, adding an additional 6 months.

What is a defect?

Our Warranty applies to any fault, error or defects in the products (Defect) and includes unexpected hardware faults or functional issues that prevent the product from operating as intended.

What do you need to do to claim the Warranty?

If you believe you have a product that is subject to a Defect you must cease using the product and contact our customer service team providing:

Your order number
A description of the issue
Photos or videos showing the problem (if applicable)

Our team will guide you through the process and confirm eligibility based on this policy. If we ask you to, you must return to us the defective products, together with all packaging, parts, accessories, documentation and proof of purchase to the contact details set out below.

Where you return a product as part of Defect claim you will need to cover any associated costs of you returning the products to us and where we find the product is covered by our Defect we will refund the associated costs of you returning the product to us.

When we receive the products you return, we will assess the alleged Defect and make a determination as to whether the claim is valid under our Warranty.

What will we do if you make a successful claim under our Warranty?

We will, at our own cost:

Repair or replace the product (the decision of whether to repair or replace is at our sole discretion); or
If we are unable to repair or replace the product, we will offer you a choice of a credit, refund or compensation as applicable to the Defect.

Damage not covered by our Warranty

The following damage is not covered by our Warranty:

Normal wear and tear
Cosmetic imperfections that do not affect functionality
Damage caused by misuse or accidents
Modifications made to the product
Any issues that were disclosed in the original product description

Australian Consumer Law

We do not accept returns for change of mind. However, you may have rights to a repair, replacement or refund under the Australian Consumer Law.

Nothing in these Terms attempts to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law (Consumer Law Rights). Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms.

Where you return products to us to seek an Australian Consumer Law remedy, you will need to cover any associated costs (for example delivery costs) of you returning the products to us.

Where your claim is a valid claim under the Australian Consumer Law, we will refund your return delivery costs and, depending on the failure, either dispatch a new or repaired replacement product or refund you the price of the relevant product. Please contact us for further information.

Limitations

Despite anything to the contrary, but subject to your Consumer Law Rights, to the maximum extent permitted by law:

Neither party will be liable for indirect, consequential, or special losses or loss of profits, revenue, or business opportunities;
Each party's liability will be reduced proportionately where the loss was caused or contributed to by the other party's acts, omissions, or failure to mitigate their losses; and
Each party's total liability arising from or relating to these Terms or the products will not exceed the amount paid for the specific products that are the subject of the relevant claim.

Intellectual Property

All intellectual property rights in our website, products, content, branding, and materials (including copyright, trademarks, and designs) remain our property at all times.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable licence to use our intellectual property solely for your personal use of the products as intended.

General

Disputes

Before commencing court proceedings, the parties must first meet to attempt to resolve any dispute in good faith. If this fails, the parties will engage a mediator, with mediation costs shared equally. This does not prevent either party from seeking urgent court orders when necessary.

Notices

All notices must be in writing and sent to the contact details provided during your order or to our details below. Notices sent by post are deemed received after 48 hours, and emails are deemed received when sent.

Force Majeure

Neither party will be liable for delays or failures caused by events beyond their reasonable control (such as supply chain disruptions, cyber attacks, natural disasters, government actions, or pandemics), provided the affected party promptly notifies the other party and uses reasonable efforts to minimise the impact.

Assignment

You cannot transfer your rights or obligations under these Terms without our written consent.

Privacy

We collect, use, and disclose your personal information in accordance with our privacy policy available on our website.

Amendment

We may update these Terms at any time by publishing revised terms on our website. The Terms that apply to your order are those in effect when you place your order. We recommend reviewing the current Terms before each purchase.

Governing law

These Terms are governed by the laws of Queensland. Both parties submit to the exclusive jurisdiction of the courts operating in Queensland and any appeal courts, and waive any objection to proceedings in those courts.

Contact

For any questions and notices, please contact us at:

Tech Trade Group Pty Ltd (ACN 681 463 525)
Address: U5 18 Spine St, Sumner, 4074
Phone: 1300 035 035
Email: Sales@TechTradeGroup.com.au